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These terms set out what you agree to when you open and use an account with juan 635. They cover account conduct, transaction rules, session controls and how disputes are handled — read through each section before you place a single peso.
By creating an account or continuing to use juan 635, you confirm that you have read, understood and accepted these terms in full. Access to juan 635 and the services described here is subject to local law and is available only in eligible regions where such activity is permitted. We may update these terms when policy or regulatory requirements change; the version shown in your account dashboard at login is always the current one. Where a specific section of these terms conflicts with a later update, the newer text applies from the date it is published. Your continued use of the account after an update constitutes acceptance. If you do not agree to any part of these terms, the correct step is to stop using the account and contact support for account closure. Transactions processed through Maya, InstaPay or PESONet are governed by the rules of those payment networks in addition to these terms. Juan 635 does not override the operating conditions set by those payment providers.
Not every element of your experience falls under a single policy. Knowing what these terms govern — and what sits outside their reach — helps you direct questions to the right place without delay.
These terms govern how your account is created, verified, suspended or closed. Any action taken from within a logged-in session — including placing bets, adjusting session limits or requesting a withdrawal — falls under this policy.
Deposits and withdrawals processed via Maya, InstaPay or PESONet are subject to both these terms and the applicable rules of each payment network. We do not set the processing timelines of those networks, and disputes about network-side delays follow their own resolution path.
Game content supplied by studios such as Pragmatic Play, CQ9 and Habanero is governed by their own content licences. These terms cover your right to access that content through your juan 635 account; they do not override provider-level rules on game availability or feature operation.
Links to external payment processors, identity verification services or promotional partners are outside the scope of these terms. Once you leave the juan 635 domain, the third party's own policy applies. We are not liable for content or conduct on external sites.
These terms are not one-sided. You hold specific rights that we are required to honour, and the steps to exercise them are straightforward. To review your transaction history, open the account wallet section after login — every deposit, withdrawal and adjustment is listed there with a date stamp. If a record looks wrong, you can raise a correction request directly through the in-account support form; attach the transaction reference shown in your wallet. Updating personal details such as your registered email or contact number follows the account settings path — fields are editable once your identity has been verified. Where a limit or restriction has been applied to your account, the reason and the review process are shown in the account notice panel. You do not need to contact support first; reading the panel gives you the applicable policy route. For any question that the panel does not resolve, the support section below lists the direct contact channels available to you.
Your full transaction history is available in the account wallet section. Each entry carries a reference number, date and status — use these details when raising any dispute or correction request.
Personal details can be updated through account settings once identity verification is complete. Changes to your registered payment method — such as switching from Maya to InstaPay — follow the same verified-account path.
If a term is unclear or you believe a rule has been applied incorrectly to your account, submit a query through the in-account support form. Include your account reference and the specific section of these terms you are asking about.
You may close your account at any time by contacting support and completing the closure form. Any unsettled balance at the point of closure will be returned to your verified payment method on record.
When these terms raise a question you cannot resolve through your account panel, three contact paths are open to you. Choose the one that matches how quickly you need a response — live chat is the fastest route for active account issues, while email is appropriate for formal policy queries where a written record matters.
Open the chat icon from any page while logged in. Suitable for account-level questions, transaction status checks and anything that needs a same-session answer.
Send policy questions or formal dispute notices to the support address shown in your account settings. Email is the recommended path when you need a documented exchange for reference.
The in-account notice panel shows active restrictions, pending verification steps and policy notices specific to your account. Check here before contacting support — many questions are already answered there.
Handling your data and account security are not afterthoughts — they are written into these terms and applied consistently across every session. Here is how each area works in practice.
Account data — including name, contact details and transaction history — is stored only for the period required to maintain your account and meet any applicable regulatory retention obligation. We do not sell personal data to third parties. The full data policy is accessible from your account settings page.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies are used only in aggregate form. You can adjust cookie permissions from the privacy settings link at the bottom of any page without affecting account access.
Access to your account is protected by your registered credentials. We recommend you do not share login details and that you use the session-end function rather than simply closing the browser. Unusual login activity triggers a review notification visible in your account panel.
To request a correction or deletion of personal data, use the support email path and include your account reference number. We will confirm receipt and respond within the period specified in the data section of these terms, which is shown in your account settings.
These questions come up often when reading through the policy. If your question is not covered here, use the support contact routes listed above.
They apply from the moment you create an account and continue for as long as the account is open. Opening an account is treated as acceptance of the current version. If terms are updated after you join, the updated version shown in your dashboard applies from its publication date.
A notice is placed in your account panel whenever terms are revised. The updated version is also linked from the footer on every page. We do not rely on email alone — check the panel after login if you want to confirm you have the current text.
Yes. Open your wallet, locate the transaction reference, and submit a dispute through the in-account support form. For payments processed via Maya, InstaPay or PESONet, network-side delays follow those providers' own resolution rules, which we cannot override from our side.
Any remaining balance is returned to the verified payment method on your account — whether that is Maya, InstaPay or PESONet. The timeline for that return is shown in the account closure section of these terms, accessible via account settings.
Yes. Access to juan 635 and its services depends on local law and is available only in eligible regions where such activity is permitted. Where local regulation restricts or modifies a right described in these terms, local law takes precedence as set out in the jurisdiction section of this policy.
Send your request to the support email address shown in account settings and include your account reference. We confirm receipt and process the request within the period stated in the data section of these terms. You do not need to call or use live chat for data requests — email creates the written record both sides need.